Store Policy

17 March 2025

 

*1. Introduction*

 

gripgrip ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.gripgripuk.com/ (the "Site") or purchase our grip socks/ (the "Products"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the buyer, whether you are a customer, Site visitor or any other individual whose information we have collected in pursuant to this Privacy Policy.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or purchase the Products.

*2. Information We Collect*

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our Products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

We collect information from you in several ways, including:

 

• *Personal Information:* When you register on the Site, subscribe to our newsletter, contact us, or purchase any products from us,  you may provide us with personally identifiable information such as: 

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- Your name, Billing Address, Delivery Address, Email Address, Payment information (such as credit card details) and Transaction details.

 

- This information will also be shared with our third party payment processor, Stripe.

 

We use Stripe, Inc. ("Stripe") as our payments processor to handle transactions securely on our website when you make a purchase.​

 

Stripe uses the information collected to:

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- Process your payments and manage your transactions.

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- Prevent fraud and ensure security.

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- Comply with legal obligations.

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- Improve their services and enhance user experience.

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For more detailed information on how Stripe handles your data, please refer to Stripe's Privacy Policy.

 

• *Email Addresses:* If you provide us with your email address, we may use it to send you delivery updates, confirmation emails, promotional materials, and other information related to our products. You can opt-out of receiving these communications at any time by emailing support@gripgripuk.com.​

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3. *Cookies*

We use cookies and similar tracking technologies to enhance user experience, ensure functionality and to analyse site performance.

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What are Cookies?

 

Cookies are small text files that are placed on your device when you visit a website. They help enhance your browsing experience by remembering your preferences and providing information to the website owner.

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How do we use Cookies?

 

Our website utilises cookies to improve your experience while using our services, including but not limited to:

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- Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate the site and use its features, such as accessing secure areas.​

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- Performance Cookies: We use these cookies to analyse how visitors interact with our website. This helps us understand which pages are popular, which are less popular, and how visitors move around the site. This information allows us to improve our website's performance.

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​- Functional Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.

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- Analytical Cookies: We use these cookies to analyse site traffic and user behaviour, helping us understand traffic patterns and to improve user experience.

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Below is a list of strictly essential cookies needed in order for our website to function: 
 

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Managing Cookies
 

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that if you disable cookies, some features of our website may not function properly.

The following links explain how to access cookie settings in various browsers:

Cookie settings in Firefox
Cookie settings in Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Safari (iOS)
Cookie settings in Android

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​​​​Please visit https://allaboutcookies.org/ for more information on how to manage and delete Cookies on your browser.

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*3. Google Ads and Third-Party Advertising​

 

We use Google Ads to display advertisements across the internet. These ads might show up alongside Google search results, on YouTube, or on other websites within Google’s display network. The ads you encounter could be tailored based on your prior interactions with our website or your online activity, as monitored by Google. You can view Google's privacy policy here.

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Along with our third-party vendors, including Google, we utilise cookies and device identifiers to recognize your device across various websites and platforms. These technologies enable us to deliver more relevant ads and to analyse the effectiveness of our advertising campaigns.

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You have the option to opt out of personalised advertising by visiting Google’s Ad Settings page (https://adssettings.google.com). You can also modify your browser settings to block or delete cookies, and/or adjust your cookie preferences on our website by using our cookies banner.

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​*4. How We Use Your Information*
 

We may use the information we collect for various purposes, including:
 

- To provide, operate, and maintain our Site and Services.

- To understand and analyse how you use our Site.

- To communicate with you, including responding to your comments, questions, and requests.

- To send you newsletters, marketing communications, and other information related to our goods.

- To process your transactions and manage your orders.

- To detect, prevent, and address technical issues.

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*5. How We Share Your Information*
 

We do not sell or rent your personal information to third parties. We may share your information in the following situations:
 

- *With Service Providers:* We may share your information with third-party vendors and service providers to perform services on our behalf, such as the delivery of purchased products, email marketing, data analysis, product reviews and customer support.

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- ​We use a Third-Party [Fera] to collect and display product reviews on the Site. Fera may collect your personal data such as names, emails, and review content to provide this service. For details, see Fera’s Privacy Policy https://fera.ai/privacy-policy.  

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- *For Legal Reasons:* We may disclose your information if required to do so by law or in response to valid requests by public authorities.

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*6. Your Rights*
 

Depending on your location, you may have certain rights regarding your personal information, including the right to:
 

- Access and receive a copy of your personal information.

- Correct any inaccuracies in your personal information.

- Request the deletion of your personal information.

- Opt-out of receiving marketing communications.
 

To exercise these rights, please contact us at: support@gripgripuk.com.

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*7. Security of Your Information*
 

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

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*8. Changes to This Privacy Policy*
 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically for any changes.

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*9. Contact Us*
 

If you have any questions about this Privacy Policy, please contact us at: support@gripgripuk.com